MAE Support Center > How You Reach Us

The supplicants of assistance and consular services are provided with three means of submitting their applications:

Via telephone, on the contact numbers pertaining to the Romanian diplomatic mission / consular office of their respective residence area, each call being charged according to local fees;
Via the Contact Center for Romanian Citizens Abroad portal, clicking www.informatiiconsulare.ro;
Via e-mail, using the Center’s address: contact@informatiiconsulare.ro.

Example for telephone queries: Romanian citizens in the area alloted to the Romanian Embassy in Madrid may call the diplomatic mission on the numbers available on http://madrid.mae.ro/. Information regarding all consular services is played back via an IVR system which allows the Romanian citizens to choose their topic of interest. Should the Romanian citizens wish for additional information, they may wait in line to contact directly an operator. Their queries will be addressed in the shortest available timeframe. Enquiries submitted via the portal www.informatiiconsulare.ro and e-mail contact@informatiiconsulare.ro, it is vital that each individual points out their country and location of residence, in order to receive information pertaining to the respective residence specifics. All enquiries registered will be solved in the shortest available timeframe. It is recommended also to consult the Romanian Ministry of Foreign Affairs website, www.mae.ro, through which Romanian citizens may obtain multiple information, permanently updated for each geographical area.

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Diplomatic Mission:

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Pe fondul creșterii fără precedent a dimensiunii comunității românești din străinătate și a diversificării problematicii de natură consulară, Ministerul Afacerilor Externe a creat Centrul de Contact și Suport al Cetățenilor Români din Străinătate (CCSCRS), pentru a oferi informații consulare persoanelor aflate în afara granițelor României. CCSCRS funcționează în regim de Call Center, Mail Center și Portal, începând cu data de 5 ianuarie 2015, fiind operaţional 24 ore/ 7zile.

For detailed information about other programs financed by the European Union, please visit www.fonduri-ue.ro
This material does not represent the official position of the European Union or the Romanian Government

Pentru informatii detaliate despre celelalte programe cofinantate de Uniunea Europeana, va invitam sa vizitati www.fonduri-ue.ro
Continutul acestui material nu reprezinta in mod obligatoriu pozitia oficiala a Uniunii Europene sau a Guvernului Romaniei.

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